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How can we help?
Find the fix for common issues, or write to us: a human replies, in English or French.
Reply within 2 business daysCommon issues
Fixes for the questions we get most. Each answer links to the right section of the documentation.
- 01The app says the site is not connectedClick Resume setup in the banner (or Settings → Connection), then authorize the app on the Webflow screen. The connection is detected automatically.Read the docs →
- 02A QR code opens a 404 pagePublish your site, check the code is not archived, then that the template page is ready in Settings → Collection and redirect.Read the docs →
- 03The Designer does not see the collection's pageReload the Designer (Cmd + R or Ctrl + R) and open QR Manager again: the assistant resumes at the right step.Read the docs →
- 04A code shows “Draft” or “Outdated image”Draft: Publish in the ⋯ menu. Outdated image: Regenerate in the banner of the list.Read the docs →
- 05My CSV import skips linesThe summary gives the reason line by line: invalid URL, unknown template, duplicate slug or archived code.Read the docs →
- 06Visitors do not land on their languageIn Settings → Collection and redirect, click Update the design, then publish your site.Read the docs →
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